TERMS AND CONDITIONS & PRIVACY POLICY

This following document sets forth the Terms and Conditions and Privacy Policy for the website and services of ACAII, http://www.acaii.com.au, herewith referred to as ACAII. By use of this website, and/or enrolment in ACAII courses, you confirm to be bound by these Terms and Conditions and Privacy Policy. ACAII is committed to providing you with the best possible customer service experience.

1) ENROLMENT FEE:
1.1 All ACAII Courses have a standard ‘non-refundable’ enrolment fee attached.
1.2 The course enrolment fee varies depending on the course type, and total course fee. ACAII reserves the right to make amendments to this enrolment fee at any time.
1.3 This fee covers all administration requirements necessary to enrol a student, enables us to confirm and hold a student’s place on the course as well as organise student welcome packs (only for face-to-face courses) prior to day 1 of the course commencing.
1.4 As a result of the work involved and required for each student, prior to the course commencing, we appreciate and thank you for your understanding in relation to this non-refundable enrolment fee.
1.5 As always, we encourage ALL potential students wanting to study with ACAII to carefully consider their ability to commit to their studies before enrolling and making any payment.

2) COURSE FEES:
2.1 Where students have chosen and are required to pay for their studies up front and in full, the full amount MUST be paid at least 7 days (where practicable) prior to day 1 of the course commencing.
2.2 If you have requested and/or been approved by ACAII to pay for your studies in instalments, the first instalment MUST be paid in full at least 7 days (where practicable) prior to day 1 of the course commencing. These include payment plans negotiated directly with ACAII, and excludes any third-party payment provider, whose terms you agreed to independently from ACAII.
2.3 Subsequent payments MUST be paid in full by the due dates provided by ACAII.

3) OVERDUE COURSE FEES:
3.1 Where a student fails to meet the payment schedule as set by ACAII. The student will be contacted and cautioned. Formal notification of overdue payment will be sent via email to the student, detailing all the information applicable to the fees outstanding, what to do and any additional fees which may be attached as a result of late payment.
3.2 If a student fails to meet the requirements outlined in 3.1, ACAII reserves the right to:
3.2.1 Suspend the students’ access to any ACAII lesson materials, facilities and computers.
3.2.2 Withhold any certificates and services.
3.2.3 Suspend the student from studying with ACAII within 7 working days of initial notification.
3.2.4 Pursue legal action to recover any outstanding monies owing to ACAII.

4) REFUNDS:
4.1 PRIOR TO COMMENCEMENT OF STUDIES:
4.1.1 A Full refund (minus the non-refundable enrolment fee) will be given to students who provide written notice of their withdrawal from the course at least 14 days prior to course commencing.
4.1.2 Students who fail to give at least 14 days written notice of withdrawal from their course before the commencement date, will be eligible for a refund of their course fees, less 40% of the total tuition cost paid and the non-refundable enrolment fee.
4.2 AFTER COMMENCEMENT OF STUDIES:
4.2.1 Should a student provide notice of his or her inability to continue with their chosen course of study after commencing with ACAII. This student shall not be eligible for a refund.
4.3 ACAII MAY PROVIDE A FULL OR PARTIAL REFUND AT ITS DISCRETION WHERE:
4.3.1 The student is unable to continue the course due to illness, emergency or disability that can be verified by a certified medical practitioner.
4.3.2 Compassionate reasons and/or other extenuating circumstances that prevent the student from continuing the course.
4.4 ACAII - WILL PROVIDE A FULL REFUND WHERE:
4.4.1 ACAII fails to deliver the course which the student has enrolled into. In this case, the refund will be paid within 14 days.

5) PERSONAL INFORMATION:
5.1 COLLECTION OF YOUR PERSONAL INFORMATION
5.1.1 There are many aspects of the site which can be viewed without providing personal information, however, for access to future ACAII customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
5.2 SHARING OF YOUR PERSONAL INFORMATION
5.2.1 We may hire other companies to provide services on our behalf, including but not limited to handling customer data (e.g., Google Forms), customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. ACAII takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
5.3 ACCESSING YOUR PERSONAL INFORMATION
5.3.1 You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. ACAII reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

6) CHANGES TO THIS PRIVACY POLICY
6.1 ACAII reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.